Payment & cancellation:
Payment is taken in advance upon booking, and cancellations must be made at least 24 hours. Cancellations with less than 24 hours' notice will be charged the total cost.
Late Arrivals:
Late arrivals will result in reduced treatment time.
Health & Pregnancy:
Please note we cannot carry out treatments during the first trimester of pregnancy, and hot tubs are not advised throughout pregnancy.
To avoid disappointment, please inform us of any health conditions (especially cancer, recent major surgery—within the last six months, heart disorders, allergies, or pregnancy) before your appointment so our therapists can advise you.
Consultation & Contraindications:
Upon arrival, a full consultation will be completed. If you have any contraindications, your treatment may need to be changed, or we may not be able to proceed.
Norfolk Passport Discount:
All treatments and products are excluded from the Norfolk Passport discount.
Age Restrictions:
We can only provide treatments for individuals aged 18 and over. However, with prior notice, we are happy to treat 16- to 18-year-olds as long as a parent or guardian is present and consents.